Testimonial
Dear Patricia:
I seldom write letters of recommendation extending praise for a person who is doing their job, but I feel that in your case I must commend your.
You are the type of person who not only does their job, but offers the utmost in service and has the ability to extend their knowledge to even a “novice” computer user such as myself. When I called earlier this afternoon with the problem with my e-mail, I was duly impressed with the ease in which you were able to have me make the correction to my server settings allowing me to be back up and running in just a matter of minutes. I had heard from my controller, how spectacular you have been in the past when we had problems, but I had never experienced first hand the level of service which your company provides. In this day and age of “leave me a message” or “send me an e-mail” and I’ll get back to you, it is very refreshing to be able to pickup the phone and have a problem resolved virtually immediately. Thank you!
If you would ever like to use myself or Tri-County as a reference for future potential clients, please feel. We never have a problem recommending someone such as yourself.
Sincerely,
Robert H. Clark, Jr.
President
Tri County Contractors
Excell.Net took my old website, which was poorly designed and dysfunctional, and turned it into a colorful and robust site that put a new face on my business. The company truly lives up to its slogan of designing and maintaining affordable, findable, and functional websites.
Jim Daly
Daly Appraisal Services
Since 2004, Excell.Net has provided excellent services and assistance to our organization - Quincy and Plymouth Career Centers - and allowed our websites to be of assistance to our customers in finding gainful employment and or training. The customer service is very timely and always very courteous and professional. Patricia Shaw is a true professional to deal with.
Michael J. Carco, Operations Manager
Quincy Career Center
Customer Support
For customer support, please check through the documents on this page.
Click on the links for more information or to download the files.
Email Support
To setup your email account, download the instructions by clicking on the name of the email client you are using. Some email clients give you the option of setting up profiles/identties. We have provided instruction for this option also.
- Email Support - Microsoft Outlook, Outlook Express and Windows Live Mail
- Windows Live Mail
- Outlook 2010 Email
- Outlook 2007 Email
- Outlook 2007 Profiles
- Outlook 2003 Email
- Outlook 2000 Email
- Outlook Express Email
- Outlook Express Identities
- For information about using Excell.Net's WEB Mail, please to to our WEB Mail page.
- Email Support - Eudora
- Email Support - Microsoft Entourage
For customers whose Internet connection provider will not allow them to send email out through port 25:
Changing Email Clients
Dialup Support
If you are using Excell.Net's National Dialup Access and need to check a dialup POP number, please click on the link below.
Technical Support
For business IT needs: computer service or repair, purchasing computers or laptops, networking installation and/or support, please contact Excell.Net by phone (413) 599-0399 or email Sales@Excell.Net. Our business associates are skilled and well equipped to provide these services.
Excell.Net primary technical support after an account is initially established is by email.
Establishing an account with Excell.Net includes technical support, by telephone, to configure your email accounts and for our dialup customers to configure your logon. Additional telephone support may be provided at Excell.Net's discretion.
Excell.Net has established this website to provide some guidance on common problems. If you have a problem, and either can't access this website, or the information does not provide a resolution to your problem, please send us e-mail or call (413) 599-0399. Please be sure to state the nature of the problem and if you are receiving an error message, include the complete error message.
Telephone support will commonly be provided on a callback basis. If you need telephone support, please provide (in your email or phone message request) the problem symptom including any error messages, a phone number to call you, and some times you expect to be available.
