Testimonial
Valley ComputerWorks was looking for a reliable and local web hosting company that we could use to refer all of our commercial accounts to. We needed a company that was going to be accountable for their servers and take responsibility when something went wrong. Since working with Excell.net Valley ComputerWorks has transitioned almost all of our commercial accounts over to Excell.net. In our role as an outsourced IT department we are responsible for dozens of email servers, by using Excell.net to filter our clients email for SPAM and provide redundancy in case our clients server is down, we were able to not only add value to our business and provide our customers with an excellent service, we were also able to make our jobs easier. Stan and Patty are always there when we have a question or an issue and they always go the extra mile.
Delcie D. Bean IV, President
Valley ComputerWorks
Terms & Conditions
Excell.Net will invoice accounts as of the 1st day of each month or payment period. Business account invoices will be e-mailed. Invoices are not issued for personal accounts unless a 1 year prepayment is requested. All Personal Internet Access accounts are billed monthly by credit card or prepaid for 1 year by check or credit card. All Basic Business accounts paying by check are required to pay quarterly or annually.
No refunds are issued on prepaid accounts.
Payment:
Payments are due on the first of each payment period. Accounts are past due if payment is not received by the 15th of the payment period. Overdue accounts are subject to suspension. Overdue accounts may be charged a minimum of a $5.00 late charge and may be assessed a reinstatement fee if the account is suspended. Accounts with overdue invoices of more than $100.00 or with payments delinquent for more than 30 days, will have all services suspended. Suspension does not remove the customer's responsibility to pay fees due through the day of suspension. Customer agrees to pay collection and legal fees incurred by Excell.Net when collecting on delinquent accounts.
Returned Check Fee:
Excell.Net will charge $25.00 for each returned check.
Declined Credit Card Payments:
Excell.Net will charge $10.00 each time a credit card payment is declined. It is the customer's responsibility to inform Excell.Net of any changes to their credit card account we have on file (ie: new account numbers, new expiration date, change of address, name change, etc.). Please send this information by email to administrator@Excell.Net.
Cancellation policy:
Cancellation must be made in writing and sent by email to administrator@Excell.Net or US mail to Excell.Net, P.O. Box 983, Wilbraham, MA 01095-0983 at least 1 month prior to the customer's next billing date. No refunds are issued on cancelled accounts.
Domain Registrations:
To use Excell.Net's discounted domain registration pricing, customer agrees to host the domain at Excell.Net. If the domain is moved to another provider prior to the expiration date of the registration or renewal, customer agrees to pay Excell.Net $15 per year left on the domain registration. Upon receipt of payment, Excell.Net will provide the authorization code for the domain to be transferred to another registrar.
Customer agrees to use services and software at their own risk and further acknowledges that Excell.Net and its affiliates shall not be liable to customer or third party for indirect, special, incidental, punitive or consequential damages (including without limitation, lost profits or damages from loss of use of data) arising out of or in connection with any services provided by Excell.Net or its affiliates.
Customer agrees to exempt Excell.Net and its affiliates from all liability relating to any information obtained on the Internet, including the accuracy, quality, offensiveness or sexual explicitness. Excell.Net and its affiliates does not block customer access to any of these materials. Information will be provided, on request, to the customer about actions that may be taken to address this issue.
The performance and construction of all Agreements with Excell.Net shall be governed by the internal laws of the Commonwealth of Massachusetts. Customer agrees that any suit, action or proceeding instituted by or against Customer with respect to this Agreement shall be brought in any court of competent jurisdiction located in Hampden County, Massachusetts. By its execution of this Agreement, Customer hereby irrevocably waives any objection on the ground of venue, the convenience of the forum or the jurisdiction of such courts or from the execution of judgments resulting therefrom. Customer hereby irrevocably accepts and submits to the jurisdiction of the aforesaid courts in any such suit, action or proceeding.
Guaranty: The customer hereby, jointly and severally with Buyer, personally and unconditionally guarantees to Excell.Net (the “Company”) the prompt payment when due of every claim that may hereafter arise in favor of the Company against the Buyer. This is a continuing guaranty and shall remain in force and effect until revoked in writing to the Company. Any such revocation shall be effective only to claims that arise after the receipt of said revocation notice.
Attorney's Fees: Payment shall be made according to the terms stated on invoice. If the Buyer fails to pay any charges when due and payable, Buyer agrees to pay Company’s costs of collection, including reasonable attorneys’ fees.
